answer: Your order has not shipped yet. Please allow at least 24 hours for non embroidered items and 7 to 14 days for embroidered items.

answer:Please allow AT LEAST 2 (two) weeks for an embroidered item, as it takes 7 to 14 days for embroidery and then up to 5 days to ship.

answer: Please check your spam email for the confirmation. If it is not there, please make sure you actually "placed" the order .

answer 1: If your item is embroidered, please remember it can take up to 2 weeks to receive. If after 2 weeks you still have not received your item, there is a high chance that your credit card was declined and you were notified over email. Please check your spam.

answer: It can take 24 to 72 hours for us to respond depending on the day of the week, as we are only working Mon- Friday.