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CUSTOMER SERVICE

We are glad to answer any questions you may have.

The fastest way to get in touch with us is to email us at

service@monarchrobe.com

You may also call us toll free at 866-427-8695. Please note that due to heavy volume, it may take up to 48 hours for us to respond.




TRACK ORDER
GUARANTEE
RETURNING/EXCHANGING AN ITEM
CANCELLING AN ORDER
WHOLESALE SALES

SHIPPING



To assure that your item will arrive by the 24th of December please follow these guidelines.

Last Day for Personalization - DEC 13 (5PM EST)

Last Day for free Ground. - DEC 18 (12PM EST)

ORDERS PLACED DEC 18 AFTER 12 PM EST must ship TWO DAY

ORDERS PLACED AFTER DEC 20 (12 PM EST) - must ship NEXT DAY

Shipping closed DEC 21 (12 PM EST) through Jan 2th.

ALL NON-PERSONALIZED ORDERS PLACED DURING THIS TIME WILL SHIP THE WEEK OF JAN 2. ALL PERSONALIZED ORDERS WILL SHIP THE WEEK OF JANUARY 16




FREE UPS GROUND SHIPPING TO THE CONTIGUOUS UNITED STATES (48 states only)



Cost of shipping is based on the weight of the item(s) and the destination. Our items weigh between 3 and 5 lbs. each. Actual shipping rates are shown prior to placement of order (just after you enter your shipping location information)

Items are shipped Monday through Friday.

PERSONALIZED ITEMS TAKE APPROX. 7-10 BUSINESS DAYS TO EMBROIDERY BEFORE SHIPPING. IF YOU CHOOSE EXPEDITED SHIPPING PLEASE NOTE THAT THIS STILL MEANS IT WILL TAKE 7-10 BUSINESS DAYS TO EMBROIDER- BUT YOUR ORDER WILL TAKE LESS TIME ONCE IT IS SHIPPED.

All non personalized orders ship within one to three business days Orders placed after 12 Noon Est are processed the next business day. This means that even if you chose expedited shipping but you place your order after 12 Noon, it will not ship until the next day. Please consider this when calculating timing.

Please note that Next Day or 2nd Day shipping DOES NOT include the weekend.

GUARANTEE


PERSONALIZED ITEMS CANNOT BE RETURNED.



All non personalized items* carry a 30-day money-back guarantee (less shipping cost) from time of order or from Dec 25th (whichever is longer) as long as item has not been used or laundered and is returned in its original package.

RETURNS/EXCHANGES



PERSONALIZED ITEMS CANNOT BE RETURNED.

All non personalized items* may be returned within 30 days of purchase as long as item has not been used or laundered and is returned in its original package.

To EXCHANGE or RETURN an item:


1) click on this Return/Exchange Form or at the link at the bottom left of this page and fill out the form.

2) We will email you a UPS return label and instructions as to how to return.

3) Once we receive the item we will credit you the cost of the item MINUS the shipping cost for returning the item. The return shipping costs are listed below.

SHIPPING COST TO RETURN/EXCHANGE ITEM:
This cost is the simply how much it costs us to ship and return the item. We do not profit from it and find it is simpler and cost less than it would cost you to return the item on your own.

For items under $50.00 the shipping return cost is $12.50

For items over $50.00 the shipping return cost is $15.00.

If you are returning more than one item the shipping cost for each additional item is $2.50 per item.



CANCEL AN ORDER

To cancel an order you must contact us immediately. Orders are usually processed at 12 Noon EST. Once an order has shipped or is monogrammed, we cannot cancel it.




TRACK ORDER



Enter your Order ID in the UPS tracking form below to quickly find out the status of your order.


Enter Your Order ID. (for example "cottonpalace-12345 (if prior to 10/19/2017) or "monarchcypress-12345")


Enter Ship Date Range:
From:


To:







service@monarchrobe.com

Monarch/Cypress
301 Hollywood Ave
South Plainfield, NJ 07080


FOR DISTRIBUTERS, WHOLESALERS or RETAIL STORES



For wholesale pricing/sales information you can visit our wholesale website at


www.monarchcypress.com